Contextual Inquiry Report Sample

Remote Contextual Inquiry conducted in Fall 2021 with account team members.

  • Study size: 6 participants (1 manager, 5 client team associates)
  • Session description: 1 hour of 1:1 interview; 3 hours of remote observation via Microsoft Teams

Tools Used

  • Microsoft Teams: Meeting software that enabled interviewing and remote observation; automatic generation of meeting transcripts.
  • Microsoft Excel: Used to annotate notes with tags.
  • JupyterLab: Web-based interactive development environment used to process and analyze qualitative data.
  • Python: Programming language used to process, clean, and analyze data.

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